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From: Balaram, Anesh A
Subject: Major problem with pool sorted within 24 hours - Jose to the rescue

Hi Jose.

Just a note to thank you for the trouble you took on Sunday and yesterday to assist me with my pool problem. As mentioned I sought advice from a pool shop and ended up spending money on chemicals that did not sort my problem out, which related to severe staining of the pool walls due to me using too much of Blu52 and super shock for a small size pool. I am moving to Cape Town in a week and that is pressure enough, now having to worry about fixing the pool within a week for the new owner was just unnecessary stress in my life.

By chance I managed to find your website on Sunday morning and was a long shot when I called you and got your voice mail. I was surprised when my wife advised me later that you returned the call. After contacting you the right diagnosis was made from your side (must mention that you have vast expertise in the pool business) and I followed your advice to obtain the necessary chemicals. Less than 24 hours later and with spending less than R 100 my pool turned from dark brown to crystal clear, something that I have not seen in a long time.

I really appreciate the support that you provided me, right down to the advice on how to drain the pool. Had it not been for you I would have ended up spending money to hire someone to drain the pool, scrape the walls clean and repaint the pool walls. People like you are hard to come by these days , I say this because normally when you go to someone with a problem there is a cost associated with fixing it. However you have imparted your vast knowledge to someone that was in a critical situation and solved the problem. Thanks once again and keep well.

Anesh Balaram
Manager, Provincial Operations
Standard Bank
North West Province

1st September 2010
Eco Aqua Magic
Plettenberg Bay
6600
Dear Jose

Re : Eco Aqua Magic in our Penguin Splash Pool

I would just like to thank you for introducing us to the wonderful Eco Aqua Magic product for our Marine Rehabilitation section.

When we installed the Penguin Splash Pool, we were told by the company who designed and installed the pool that two sand filters would be adequate for our needs, and that we could use salt as an environmentally friendly alternative to damage-causing chemicals. In addition, the penguins that we rehabilitate are weak and in a compromised state, and so it is crucial that they are not exposed to any harmful products. Naturally, we also wanted what was good for the environment too.

Well, this proved to be hopelessly inadequate to cope with penguin poop. Even the penguins couldn’t face the contaminated water and we landed up emptying the pool every few days. A pool expert then told us that the only solution to our Pea Soup Pool was to build an expensive bio-filtering system. After already spending R120,000 on the construction of the pool, we were somewhat taken back at the extra cost to sort our problem out.
When you told us about your product, we were somewhat dubious that an environmentally friendly product would do the trick that the harshest of chemicals were failing at, but what did we have to lose.

Amazingly, within two days of treating the water with Eco Aqua Magic, the water cleared and the penguins instantly started using the pool more. It was truly “magic” !!!

We are in awe of your product, and will do all that we can to encourage environmentally responsible people to adopt Eco Aqua Magic for their pools. It’s the right thing to do. Together we can make “a world of difference”.

Thank you so much for sorting our penguin splash pool out and for sponsoring the on-going use of Eco Aqua Magic for our marine rehabilitation section.

Regards
Mandy Freeman
Tenikwa Wildlife Awareness Centre